Customer Support

Frequently Asked
Questions

Find answers to common questions about orders, shipping, returns, and more. Can't find what you're looking for? Our support team is always here to help.

Account & Getting Started

Orders & Shipping

Payments & Refunds

Selling on Chrisemart

Products & Listings

Support & Help

Still have questions?

Our customer support team is ready to help you with anything you need.

Contact Support

Account & Getting Started

How do I create an account?

Can I be both a buyer and a seller?

Do I need an account to make a purchase?

How do I reset my password?

Orders & Shipping

How long does shipping take?

Do you ship internationally?

Can I track my order?

What if my package arrives damaged?

Can I cancel or modify my order?

Payments & Refunds

What payment methods do you accept?

Is my payment information secure?

What is your refund policy?

How do sellers receive payment?

Selling on Chrisemart

How do I start selling?

What fees do sellers pay?

How do product badges work?

What happens when my product sells?

How do I manage my inventory?

Products & Listings

When will out-of-stock items be available?

How do I search for specific products?

What do product conditions mean?

Can I save items for later?

Support & Help

How do I contact customer service?

How do I report a problem with a seller?

Do you offer gift wrapping?

Where can I find my order invoice?

Still have questions?